Policies

Shipping

Hassle-Free Shipping for Your Firearms and Accessories

At Tactical Cowboy Outdoors, we understand the importance of a seamless shopping experience, which includes fast and reliable shipping. Our shipping policy is designed to ensure you receive your firearms, accessories, and ammunition with the utmost convenience. 🚀

Flat Rate Shipping Fees:

  • Accessories: $10 
  • Handguns: $15 
  • Long Guns: $20 
  • Ammunition: $15 

Shipping Discounts: We love to surprise our customers with special offers! Keep an eye out for shipping discounts that may apply to your orders, allowing you to save even more on top-quality products.

Efficient Shipping Methods: Rest assured, we always choose the most economical and efficient shipping methods available. We work with reputable carriers like USPS, FedEx, and UPS to ensure your order reaches you safely and in a timely manner.

Custom Shipping Requests: We’re here to accommodate your preferences. If you or your transferring FFL (Federal Firearms License) require a specific carrier for your shipment, just let us know. Please note that any additional shipping costs incurred due to specific carrier requests will be the responsibility of the customer.

Transparency and Customer Satisfaction: Our commitment to transparency extends to our shipping practices. You’ll always know what to expect when it comes to shipping fees and delivery times. We aim to provide a satisfying experience from the moment you place your order to the moment it arrives at your doorstep.

Thank you for choosing Tactical Cowboy Outdoors for your firearm and accessory needs. If you have any questions about our shipping policy or any other aspect of your shopping journey, feel free to reach out to our friendly customer support team. Happy shopping!

Returns & Refunds

Your Satisfaction, Our Priority

At Tactical Cowboy Outdoors, we want you to be completely satisfied with your purchases. Our Return and Refund Policy is designed to provide clarity on the process. Please read the following guidelines carefully before initiating a return.

1. Unopened Items (Full Refund):

  • If you receive an item in its original, unopened condition and wish to return it, you have up to 30 days from the date of purchase to do so.
  • We’ll provide a full refund of the purchase price, excluding shipping fees.

2. Opened Items (Restocking Fee Applies):

  • For items that have been opened but are still in resalable condition, returns are accepted within 30 days from the date of purchase.
  • Please note that a restocking fee may apply to cover the costs associated with inspecting, restocking, and re-packaging the item.

3. Firearms* (Non-Returnable After FFL Transfer):

  • Due to legal regulations and safety concerns, we cannot accept returns on firearms once they have been transferred from your chosen Federal Firearms License (FFL) holder.
  • We advise thoroughly inspecting firearms upon transfer to ensure they meet your expectations.

4. Ammunition, Primers, Powder (Non-Returnable):

  • For safety reasons and to comply with legal regulations, we are unable to accept returns on ammunition, primers, and powder.
  • Please ensure you review your order carefully before finalizing your purchase.

Initiating a Return:

  1. Contact our customer support team to initiate a return.
  2. Provide your order number, details about the item you wish to return, and the reason for the return.

Return Process:

  1. Once your return is approved, you will receive instructions on where to ship the item.
  2. Please package the item securely to prevent damage during transit.
  3. Include a copy of your order receipt or packing slip in the package.
  4. Ship the item back to us using a trackable shipping service.
  5. Once we receive and inspect the returned item, we will process your refund or restocking fee as applicable.

*Exclusions and Notes:

  • Shipping fees are non-refundable unless the return is due to our error.
  • Returns must be initiated within the specified timeframes.
  • Returns must be in their original packaging and condition, with all included components and accessories.
  • For firearms-related issues, please consult with the transferring FFL for resolution.
  • Firearms returned due to failed background checks or being illegal to own are subject to a 15% restocking fee plus loss of shipping costs.

We value your trust and aim to provide you with top-notch products and services. If you have any questions about our Return and Refund Policy, or if you need assistance with a return, please don’t hesitate to contact our customer support team. Your satisfaction is our priority.

Privacy

Your Privacy, Our Priority

At Tactical Cowboy Outdoors, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us. By using our website and services, you consent to the practices described below.

Information We Collect: We may collect personal information, such as your name, contact details, billing and shipping addresses, and payment information, when you place an order or create an account on our website. We also gather non-personal information like website usage data to enhance your browsing experience.

How We Use Your Information: The information we collect helps us process your orders, provide customer support, and improve our services. We may use your email address to send you order updates, promotional offers, and relevant news. Rest assured, we do not sell, trade, or rent your personal information to third parties.

Secure Transactions: Your payment information is treated with the highest level of security. We use reputable payment gateways and encryption technology to protect your financial data during transactions.

Cookies and Tracking: Our website uses cookies and similar tracking technologies to improve your browsing experience and provide personalized recommendations. You can adjust your browser settings to manage cookies, but note that some features may be affected.

Third-Party Links: Our website may contain links to third-party sites. Please be aware that these sites have their own privacy policies, and we are not responsible for their practices.

Legal Disclosure: We may disclose your personal information if required by law or in response to legal requests from law enforcement authorities.

Your Choices: You have the right to access, correct, or delete the personal information we hold about you. You can also opt out of receiving marketing communications from us at any time.

Children’s Privacy: Our services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to the Privacy Policy: We may update our Privacy Policy from time to time to reflect changes in our practices. We will notify you of any significant changes via email or by prominently posting a notice on our website.

Contact Us: If you have any questions, concerns, or requests regarding your privacy or our Privacy Policy, please contact our customer support team.

Thank you for choosing Tactical Cowboy Outdoors. Your trust is important to us, and we are dedicated to ensuring the security and privacy of your information.

Order Lead Time

Getting Your Gear to You: Our Order Lead Time

At Tactical Cowboy Outdoors, we’re all about getting your firearms, accessories, and gear to you as quickly as possible. While many of our orders ship out the same or next day, we kindly ask that you allow for a lead time of 3-5 business days for certain situations.

Reasons for the Lead Time:

  1. Manufacturer Policies: Some products we offer cannot be shipped directly from our distributors to your doorstep due to manufacturer policies. In these cases, rest assured that we take extra care to ensure your order reaches you in perfect condition. The item first makes its way to our shop, where we meticulously prepare it for its journey to your hands.

  2. Firearms Orders: Orders containing firearms are handled with the utmost care and attention to legal requirements. We appreciate your patience as we work diligently to ensure compliance with all regulations. Before shipping firearms, we must gather the necessary information from the transferring Federal Firearms License (FFL) holder. This additional step ensures that everything is in order and legal before your firearm is sent your way.

Our Commitment:

While there might be a slight delay due to the reasons mentioned above, please know that every effort is made to expedite the process without compromising on quality or legality. We understand that receiving your order promptly is important, and we’re dedicated to making that happen while adhering to industry standards and regulations.

Stay in the Loop:

During the lead time, we will keep you informed about the status of your order. You’ll receive notifications as your order progresses through our system, giving you peace of mind that your gear is on its way to you.

Questions or Concerns:

If you have any questions or concerns about your order’s lead time, feel free to reach out to our friendly customer support team. We’re here to assist you and provide any updates you may need.

Thank you for choosing Tactical Cowboy Outdoors for your firearm and accessory needs. Your satisfaction is our priority, and we appreciate your understanding as we work to ensure a smooth and compliant order process.

Terms and Conditions

These Terms and Conditions outline the rules and regulations for using our website and services. By accessing this website and placing orders, you accept and agree to comply with these terms. Please read them carefully before using our site.

1. Website Usage:

  • Your use of our website is subject to these terms.
  • You must be at least 18 years old to place orders.

2. Account Creation:

  • Creating an account is encouraged for easy order tracking.
  • You are responsible for maintaining the confidentiality of your account information.

3. Order Placing and Acceptance:

  • Placing an order constitutes an offer to buy the products.
  • We reserve the right to accept or decline orders at our discretion.

4. Pricing and Payments:

  • Prices are displayed in USD and are subject to change.
  • Payments are processed securely through reputable payment gateways.

5. Shipping:

  • Refer to our Shipping Policy for details on shipping fees, lead times, and carriers.

6. Returns and Refunds:

  • Follow our Return Policy for information on returning products.
  • Refunds are issued according to our Refund Policy.

7. Product Availability:

  • Products are subject to availability; we update our inventory regularly.
  • In case of unavailability, we may offer alternatives or refunds.

8. Intellectual Property:

  • Our website’s content is protected by copyright and intellectual property laws.
  • You may not reproduce, distribute, or modify any content without permission.

9. User Content:

  • Any content you submit to our site must comply with applicable laws.
  • We have the right to remove or modify user content as needed.

10. Limitation of Liability:

  • We are not liable for any damages resulting from your use of our site.
  • We are not responsible for any third-party websites linked on our site.

11. Indemnification:

  • You agree to indemnify us against any claims arising from your use of our services.

12. Changes to Terms:

  • We may update these terms at any time; check this page for updates.
  • Continued use of the site after changes indicates acceptance of the new terms.

13. Governing Law:

  • These terms are governed by the laws of the state of Kentucky, USA.

14. Contact Us:

  • If you have questions about these terms, contact our customer support team.

Thank you for choosing Tactical Cowboy Outdoors. We value your business and are committed to providing a safe and enjoyable shopping experience. Please feel free to reach out to us if you have any questions or concerns about these terms.

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